Privacy Policy

JUSTBIKE SERVICES PRIVATE LIMITED ("Go Surgery", "we", "us"), CIN U34102WB2019PTC233337, 5E (505), Southwinds 132, Ghosa Parganas Road, Manikpur, Lobby-I, Block-3, Kolkata, West Bengal 700148, is the data fiduciary for personal data collected on gosurgery.in and related services. Grievance Officer: Shishir Kumar Jha, Chief Operating Officer, grievance@gosurgery.in.

Request details

Name, mobile number, email, city, preferred date, and the condition, speciality or treatment you ask about.

Documents you choose to upload

Prescriptions, reports, insurance policy details. Upload only what is needed.

Provider details

For doctors and hospitals: name, registration number, qualifications, contact and practice details.

Usage data

Pages visited, device and browser type, approximate location from IP address, and cookie data.

Messages and calls

Messages you send us and notes from calls with our care team.

• To process your appointment request and contact you about it.
• To send your request to the doctor or hospital you choose, with your permission.
• To check insurance eligibility or EMI options, if you ask.
• To verify providers and keep listings accurate.
• To answer complaints and legal requests, prevent misuse, and improve the site.

We do not sell your personal data. We do not use your health information for advertising.

We ask for your consent before we collect and use your personal data for a request. You can withdraw consent at any time. Withdrawal does not affect what we did before, and some services may stop working.

• The doctor or hospital you choose: your request details, so they can respond.
• Insurers, TPAs or EMI lenders: only if you ask us to check eligibility or options, and only what is needed.
• Service providers: hosting, communication (call, SMS, WhatsApp, email) and analytics providers who process data for us under agreements.
• Authorities: when the law requires.

We keep personal data only as long as needed for the purpose above and as required by law, which is generally 3 years from your last request. We then delete or anonymise it.

Under the Digital Personal Data Protection Act, 2023 and its Rules, you can:

• ask for a summary of the personal data we hold and how we use it;
• ask us to correct or complete your data;
• ask us to erase your data, unless we must keep it by law;
• withdraw consent;
• nominate another person to exercise your rights if you cannot;
• make a complaint to us, and then to the Data Protection Board of India if we do not resolve it.

To use these rights, write to the Grievance Officer using the Grievance redressal page. We aim to reply within 15 days.

If you are under 18, a parent or legal guardian must make the request and give consent for you. We do not knowingly collect a child's data without verifiable parental consent.

We use reasonable security safeguards, such as access controls and encrypted connections, to protect personal data. No system is completely secure. Please tell us at once if you think your data was misused.

We use cookies and similar tools to run the site, remember settings and understand how the site is used. You can control cookies in your browser settings.

Doctor, hospital and insurer sites have their own privacy policies. We are not responsible for them.

We may update this policy. The date at the top shows the latest version. If a change is significant, we will tell you on the site.

JUSTBIKE SERVICES PRIVATE LIMITED, 5E (505), Southwinds 132, Ghosa Parganas Road, Manikpur, Lobby-I, Block-3, Kolkata, West Bengal 700148. Helpline +91 93047 00338. Email privacy@gosurgery.in.