Grievance redressal
If something went wrong, or you want us to correct or remove information, tell us. We will respond.
Grievance Officer
| Name | Shishir Kumar Jha |
|---|---|
| Designation | Chief Operating Officer |
| grievance@gosurgery.in | |
| Hours | Monday to Saturday, 10:00 AM to 7:00 PM IST |
| Address | 5E (505), Southwinds 132, Ghosa Parganas Road, Manikpur, Lobby-I, Block-3, Kolkata, West Bengal 700148 |
What you can raise
- A problem with an appointment request or follow-up from our care team.
- Wrong or outdated information about a doctor or hospital.
- A concern about content on the site.
- A request about your personal data: access, correction, erasure, or withdrawal of consent.
- Any other complaint about Go Surgery.
How to raise it
- Use the "Raise a concern" form on the Patient Help page, or email the Grievance Officer.
- Give your name, mobile number and what happened. Add the page link or request details if you have them.
- Do not send your medical reports by email unless we ask for them.
What happens next
- We acknowledge your complaint within 48 hours.
- We aim to resolve it within 15 days. If we need more time, we will tell you why.
- If you are not satisfied, you can reply to the same email and ask for a review by our Chief Executive Officer, Shivam Kumar.
Problems with a doctor or hospital
Go Surgery is a directory and does not provide treatment. For a complaint about treatment or billing, please contact the hospital's own grievance desk first. You can also approach the State Medical Council or the relevant health authority. We can share the details of your request to help.