Patient Help & Support
Questions about an appointment request, your care, or something that didn't go the way it should have — we're here to help.
Ask a DoctorWhat we can help with
- Finding the right speciality or surgeon for your condition
- Rescheduling or cancelling a requested or confirmed appointment
- Understanding cashless insurance eligibility
- Questions about EMI or payment options
- A concern about a doctor or hospital visit
What to bring to your consultation
- A valid photo ID
- Any previous test reports or prescriptions related to your condition
- Your insurance card or policy number, if applicable
- A list of current medications
Frequently asked questions
How do I request an appointment?
Use the Request Appointment button on any doctor, hospital or treatment page, or go to our appointment request page directly.
Can I change my appointment time after requesting it?
Yes. Log in, open My Appointments, and use "Request a reschedule" on that request. If you made it without an account, use "Raise a concern" below with the mobile number you used, and our care team will contact you.
Is the first consultation really free?
Where a doctor offers a free first consultation, that's shown on their profile before you request an appointment — we don't add a hidden charge on top.
How do I check if my insurance covers a procedure?
Use our Insurance Eligibility checker — submit your policy details and our team will follow up on cashless eligibility.
Your rights as a patient
- A clear explanation of your condition and the procedure being recommended, in language you understand
- Honest information about risks, alternatives, and expected recovery
- The right to a second opinion before committing to surgery
- Your medical information kept confidential
- The right to decline a recommended procedure
Raise a concern
For anything urgent, please use the Ask a Doctor form instead — it reaches our team directly. You can also call our helpline.
Grievance Officer: Shishir Kumar Jha, Chief Operating Officer, grievance@gosurgery.in. We acknowledge within 48 hours and aim to resolve within 15 days. Grievance redressal